Test Drive Scheduling
To schedule a test drive during COVID situation.
Automotive
Vertical
Automotive
Automotive
Skills Utilized
Appointment Set Up
Appointment Set Up
Channels Available
SMS
SMS
  • Problem
  • Use Case
The Problem
The recent COVID-19 outbreak is impacting normal business operations. Like other businesses, auto dealerships are also struggling to keep up sales. With customer movement restricted, the footfall in dealerships has declined. This has impacted sales and revenue. Taking the services to the prospects is a great way of dealing with the challenge. On-demand doorstep test drives offer a great way to convert leads to customers. The only challenge that remains is to contact the customer and schedule the test drive. This is difficult as both cold calling and emailing are returning unsatisfactory results. Prospects are shying away from taking calls and email opening rates are declining. With dealerships trying to adapt to the new normal, non-responsiveness is emerging as the new biggest challenge.
The Solution
Meera conversational AI provides an effective solution to combat the problem. The auto AI assistant enables dealerships to automate on-demand test driving scheduling. It does so by engaging leads via WhatsApp and SMS. The AI assistant uses personalized messages to capture a lead’s attention. It uses the element of personalization to prompt leads to respond. Using these skills, the AI assistant enables dealerships to bring on-demand test drives to leads’ doorsteps. Besides this, Meera also sends out a reminder before the test drive to ensure the lead is available for the appointment.
Benefits
  • Enables Sales

    Test drives are an integral part of the vehicle selling process. By simplifying test drive scheduling, the AI-powered auto chatbot enables dealerships to move leads closer to the buying phase. In this way, Meera aids dealerships in continuing sales during the times of COVID-19.

  • Enhances Prospect Experience

    Meera automates lead engagement via flexible communication channels. The AI assistant uses conversations to enable leads to schedule test drives. In the process, it improves prospect experiences and boosts the probability of a lead converting.

  • Cuts Down on Costs

    Meera automates test drive scheduling. By doing so, the AI assistant eliminates cold calling and emailing. This enables auto dealerships in saving big on phone bills.

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Use Case