Set up Warm Transfers – Omni Channel
A warm transfer solution in India, shift the channel from SMS to Whatsapp since two way SMS is not supported in India.
Insurance
Vertical
Insurance
Insurance
Channels Available
SMS
+
WhatsApp
  • Problem
  • Use Case
The Problem
An influx of new competitors has made leads more valuable than ever in the banking and finance industry. This has made lead nurturing a pivotal step in acquiring customers. But changing customer preferences are making the process challenging for financial institutions. The modern customer prefers convenient and flexible communication with businesses. This has resulted in financial institutions diverting investments in SMS campaigns. But the channel allows only one-way communication in India. Due to this, financial institutions are struggling to engage leads Besides this, the lack of personalization in these campaigns is failing to capture prospect attention. Thereby, financial institutions are suffering to improve lead conversion rates.
The Solution
Meera conversational AI offers an effective solution to the problem. The insurance AI assistant enables banks to improve the efficacy of their SMS campaigns. It does so by reaching out to leads using personalized messages. The AI assistant uses the messages to redirect leads to WhatsApp and open a two-way communication channel. Following this, Meera warms up leads for calls with sales teams. Using the process, the AI assistant brings high-intent inbound opportunities to financial institutions.
Benefits
  • Boosts Lead Conversion Rates

    Meera effectively engages leads and boosts contact rates. It adds the elements of personalization and flexibility in customer-business communication. Besides this, it works on each lead at scale to deliver high-intent opportunities to sales teams. Through the process, Meera aids financial institutions in boosting lead conversion rates.

  • Enables Affordable Omnichannel Marketing

    Meera engages leads and prospects through popular text messaging channels. In the process, it aids financial institutions in cutting down on outbound call volumes. Further, the AI assistant automates the nurturing and engagement of thousands of leads. In these ways, Meera helps financial institutions reduce the utilization of resources and maximizes ROI.

  • Enhances Workforce Productivity

    The insurance AI assistant frees sales teams of the repeated task of trying to contact leads. This enables them to close out on high-intent leads and focus on designing effective marketing plans.

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Use Case